Refund and Returns Policy

At TimeLuxury, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and returns policy to understand your rights and our procedures.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as received.
• The item must be in its original packaging, including all accessories, tags, and manuals.
• Returns must be initiated within 30 days of the purchase date.
• Proof of purchase or receipt is required to process the return.

2. Non-Returnable Items

Please note that the following items are not eligible for returns:

• Gift cards
• Items marked as “Final Sale” or “Clearance”
• Customized or personalized products
• Items that have been worn, altered, or damaged by the customer

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment provider, but typically take 5-10 business days.
• Shipping fees are non-refundable unless the item was received damaged or defective.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. To request an exchange, please contact our customer support team with the following information:

• Your order number
• Details of the defect or damage
• Photos of the defective or damaged item

We will cover the shipping costs for exchanges due to defects or damages.

5. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at support@timeluxury.co to request a return authorization.
• Pack the item securely in its original packaging, including all accessories, tags, and manuals.
• Ship the item to the address provided by our customer support team. Please note that you are responsible for return shipping costs unless the item was defective or damaged.
• Once we receive the returned item, we will inspect it and notify you of the status of your refund.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account and credit card statement.
• Contact your bank or credit card provider, as processing times may vary.
• If you’ve completed the above steps and still haven’t received your refund, please contact us at support@timeluxury.co.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team:

Email: support@timeluxury.co

We are here to help and ensure your satisfaction with your TimeLuxury purchase.