FAQ’S
Frequently Asked Questions (FAQs) – TIMELUXURY
1. When will my order be shipped?
We strive to process and ship your orders as quickly as possible.
- Shipping charges: Free shipping on all orders.
- Handling time: 1 – 2 business days.
- Transit (Delivery) time: 5 – 8 business days.
2. Can I change or cancel my order?
Yes, you can modify or cancel your order within 24 hours of purchase.
- Please contact us as soon as possible with your request.
- Use the subject line: CHANGE MY ORDER or CANCEL MY ORDER.
- Include your Full Name and Order Number in the email.
For assistance, email us at Support@timeluxury.co.
3. Who do I contact for press inquiries?
For all media and press-related inquiries, please reach out to us at Support@timeluxury.co, and we’ll connect you with the right team member.
4. What carrier do your orders ship with?
All United States orders are shipped via Port Express to ensure a reliable and secure delivery experience.
5. Are there additional fees for U.S. orders?
No! There are no extra duties or hidden fees for U.S. orders.
6. What payment methods do you accept?
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
7. Can I return a product for a refund?
Yes! If you are not satisfied with your purchase, you can return the product for a full refund. Please refer to our Return Policy for more details.
8. How can I contact customer support?
CONTACT INFORMATION
Support: 24/7
Business Hours: 9:00 AM to 6:00 PM
Business Days: Monday – Friday
Business Number: +1(856)286-6569
Business Mail: Support@timeluxury.co.
Physical address : 1790 E 54th St, Indianapolis, Indiana, 46220, United States